|To quickly preview an accurate shipping quote for your order, including quantity discounts, add all of your selected item(s) to your Shopping Cart and then click the “ Calculate Shipping” icon.
Normal shipping or freight charges apply to all orders and are paid by Buyer. We will ship to Worldwide. Items are released to the shipping department for dispatch immediately upon clearance of payment. Orders received by 4:00 pm Central Time are normally shipped the same day. All orders ship within 1 business day or we will notify you with an expected ship date. We strive to keep our customers informed on the status of their order.
Shipping via FedEx Ground: Most orders of 17 Kits or fewer are shipped directly from one of our Regional Distribution Facilities located in Texas, California and Michigan.
We ship at prevailing FedEx Ground rates, including all negotiated discounts we receive from FedEx, and without surcharge by PTI.
We do everything possible to keep your shipping cost as low as possible. FedEx Ground shipping charges and discounts are calculated automatically at checkout and you always have the opportunity to review the shipping charge prior to completing the checkout.
FedEx Ground Additional Discounts: FedEx Ground offers additional shipping discounts for COMMERCIAL deliveries (Non-Residential). The first additional discount is applied at 250 pounds (5 or more 5-gal Kits), and then another additional discount is applied at 500 pounds (10 or more 5-gal Kits). Discounts are automatically calculated at checkout based on your orders weight and destination. If you prefer, please Contact Us for a shipping quote, or for immediate assistance please call Customer Service at (281) 778-3223.
Tip on minimizing your shipping cost: FedEx Ground Service rates apply to all COMMERCIAL ADDRESS deliveries. FedEx Home Delivery rates apply to RESIDENTIAL ADDRESS deliveries and may be slightly higher. The FedEx Home surcharge can be avoided entirely by shipping to a true Commercial Address whenever possible. As a "ship-at-cost" shipper, PTI reserves the right to add the FedEx Home surcharge to any order processed as a Commercial Address delivery, but is determined to be a Residential Delivery. FedEx uses the USPS database to make this determination.
FedEx Ground Typical Delivery Times - in Days:
We use FedEx Ground for small quantity orders. FedEx is currently the lowest cost method available.
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Shipping via FREIGHT: All orders of 18 Kits (half pallet) or more are shipped directly from the factory by common Freight Carrier at prevailing rates and discounts without surcharge by PTI. Orders of between 12 and 17 Kits may be delivered by common freight carrier or FedEx Ground; whichever is least cost to you.
If you are not sure which method of shipping will be least cost for your particular order, select "Request for Freight Quote" during checkout. We will determine the least cost method available and contact you with the amount.
Emails requesting freight quotes are typically returned within 1 hour during normal business hours. Shipping Department Business Hours are 8am to 4pm Mon-Fri Central Time.
International Shipping: All Canadian and Latin America shipments will be shipped by common freight carrier to a USA export terminal of your choosing. You (the buyer) will need to make all cross border import arrangements from that transit destination. Overseas orders are shipped containerized, directly from the factory at prevailing rates and discounts without surcharge by PTI. Please Contact Us or speak with one of our product support specialists by calling 281-778-3223 Mon-Thur 8am-7pm, Fridays 8am-5pm cst to discuss your requirements and logistics.
Refunds & Returns: Refunds are offered if a customer is not satisfied. Returned material must be in sealed and merchantable condition. Requests for refund must be made within 30 days of receipt of the order. Returns will not be accepted without prior written authorization from PTI. Buyer is responsible for all freight or shipping charges associated with the return. A 15% restocking fee applies to all returns.
If you have any questions regarding our shipping practices, delivery time, or discount rates, please Contact Us by email or speak with one of our product support specialists by calling (281)778-3223 Mon-Thur 8am-7pm, Fridays 8am-5pm cst.